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Store Policies

Returns & Refunds

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In Store​

Any product bought in person is only eligible for a repair or refund if the item is faulty or not fit for the purpose it is intended. this does not include:

  • Knowingly purchasing an faulty item.

  • An item is damaged by trying to repair it yourself or getting someone else to do it 

  • no longer wanting an item (for example because it’s the wrong size or colour) unless you purchased it without seeing it.

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Online Returns (not including bespoke items - see bespoke and made to measure policy)

This policy includes items purchased via mail, telephone or online that cannot be inspected prior to purchase.

If you wish to return your online purchases please email us at thetailorsshoprwb@gmail.com with a brief explanation to why you are seeking a refund. Then please follow the steps below.

  • Return items within 14 days of receipt.

  • Ensure that you include your printed email confirmation along with the parcel you are returning.

  • Ensure items are unworn/unused and in a re-saleable condition.

  • Ensure items are in correct or similar packaging to avoid damage.

  • Due to hygene issues we do not accept returns of underwear.  

Please return to:

The Tailor's Shop

51 High Street

Royal Wootton Bassett

Wiltshire

SN4 7AQ

United Kingdom

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Please Note:

  • Delivery charges will not be refunded

  • The cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. We cannot be held responsible for damage or loss of the item during its journey.

  • Refunds will be made to your account via our secure system within 5 working days of satisfactory receipt of goods.

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The Tailor's Shop reserve the right to make changes to their policies at any time and without notification.

Shipping Policies
 

Processing & Handling Time

The Tailor Shop ("we", "us" or "our") will endevour to fulfill your order in a timely manner.

For in stock items we will dispatch your item within 3 working days (this does not include scheduled holidays).

You will be advised on the specific lead time for bespoke or made to measure items.

Postage

All items are posted Royal Mail 1st Class Tracked 24. The Royal Mail aims to deliver on the next working day, after dispatch, where possible for the specific Royal Mail Tracked parcel delivery T&C's click this link HERE​

Shipping Costs will be confirmed when making purchase and may be dependant on weight and size of purchase.

We are unable to post to P.O. boxes addresses. 

International or remote address locations

All deliveries are sent via recorded courier services and are expected within a reasonable time of the date of the dispatch confirmation, unless there are exceptional circumstances.

Please note that you may be subject to import taxes and duty which are issued when the delivery reaches its specific location; contact your local customs office for further information.

Bespoke & Made to Measure Policy

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Alterations & Fit

When purchasing a Bespoke or Made to Measure garment(s), please be aware that changes in your weight or body shape can significantly affect the fit and appearance of the piece(s). We recommend considering the following points.

  • Our suits are tailored to fit your specific measurements at the time of initial fitting. Any subsequent weight gain or loss may alter the fit of the suit.

  • Adjustments might be necessary if there are notable changes in your body dimensions. These alterations may incur additional costs.

  • In cases where the changes in body shape or weight are so significant that they exceed the scope of reasonable alterations, the cost of producing a completely new suit may be incurred, essentially charging for two suits.

By purchasing a bespoke suit, you acknowledge that alterations might be needed in the future to accommodate any changes in your weight or body shape, and you accept responsibility for any associated costs.

​Non-Refundable Deposit 

Please be advised that all deposits made towards the purchase of bespoke items are non-refundable. This policy is applicable regardless of the reason for cancellation. We require this deposit to cover initial costs associated with the bespoke creation process.

Cancellations 

Once a bespoke suit order has gone into production, cancellation is no longer possible. Production entails the cutting of fabric and the commencement of tailoring according to the customer's specifications. Due to the personalised nature of bespoke suits, these garments cannot be repurposed or resold.

Your bespoke suit is created with your specifications, reflecting precise measurements and personal preferences, which renders the garment non-cancellable and non-refundable post-production initiation.

Privacy Policy
​Our privacy policy explains how we collect and process your personal data via www.thetailorsshop.com.

The Tailor's Shop (“we”, “us” or “our") are committed to protecting the privacy of our site visitors and customers. This Privacy Policy explains how we collect, use and protect your personal data. By accessing thetailorsshop.com you consent to the practices outlined in this policy.

If you need to email us about anything related to this privacy notice, you can email us at thetailorsshoprwb@gmail.com or write us at: 51High Street, Royal Wootton Bassett, SN4 7AQ.

 Personal Information 

Data that is collected is used in accordance with the Data Protection Act 2018.

Here is a sample of the information gathered, including but not limited to: contact details (email, phone, and shipping address), payment information (credit card and billing address), and purchase history. We do not knowingly collect personal data from children under the age of 16.

How the information is used

We collect Information so that we can; take payments, set up accounts, arrange deliveries, prevent fraud, handle complaints, reply to inquiries, personalise experiences, analyse website use, deliver content and ads and ensure legal compliance. 

You reserve the legal right to opt out of marketing communications at any time by emailing at us at thetailorsshoprwb@gmail.com

Disclosure of Information 

We may share your personal data with trusted service providers, third parties and if we are obligated by the law, or to protect the rights, property or safety of The Tailor's Shop, our customers and others. Our third-party partners are required to respect the security of your data and only process it for specified purposes following our instructions.

Lawful Ground of Processing

Under GDPR, we only process personal data if we have lawful grounds to do so. For customer data and prospect data obtained through enquiries, we process for contract fulfilment and our legitimate interests. For marketing and user data, we process to measure effectiveness and improve our business. For technical data, we process to analyse website usage. For legal compliance and record keeping, we process as necessary. We do not collect sensitive or criminal data, and we do not conduct automated decision making.

Data Security 

We have strict security measures in place to protect your personal data from accidental loss, misuse, or unauthorised access. Only authorised employees and partners with a business need can access your data, and they are required to maintain confidentiality and only process it according to our instructions. If a data breach is suspected, we have procedures to address it and will inform you and any relevant regulators as necessary.

Data Retention 

We keep personal data only as long as necessary, based on its amount, nature, sensitivity, potential risk, and processing purposes. Tax laws require some information for six years.

Legal Rights 

Have questions about your personal data? You have rights to access, correct, delete, restrict, transfer, object to processing, and withdraw consent. Learn more here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. Contact us at markcollinsfashion@yahoo.co.uk  for assistance.

Cookies & Tracking

Cookies are employed to enhance the shopping experience. These small data pieces are stored locally on your computer by the browser. They enable you to keep the content of your shopping basket between visits, without the storage of any personal identifying information.

If you would prefer to limit your use of cookies you can manage your preferences in your browser settings. 

Marketing Preferences 

Your personal data may be used for marketing communications, with your consent or for our business growth. We may send you marketing communications via email or SMS if you have made a purchase or if you have opted to receive them. You can opt out at any time. Express consent is needed for third-party marketing. Unsubscribe by thetailorsshoprwb@gmail.com or using the unsubscribe button at the bottom of our emails. Opting out does not apply to personal data provided due to other transactions.

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